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Practical advice & support

HR for small to medium businesses

Working with you

Running a business can be exciting and rewarding, and also stressful and frustrating at times! You want to spend your time on growing your business, but find you are having to manage people issues or do HR related tasks instead? Whether it’s simply to back-up your knowledge or help solve a complex issue, or to put policies and contracts in place for you, we can help. Consider us as one of your team, getting your HR work done.

” Action is eloquence.. ”  William Shakespeare


Business demands and challenges can take over, especially during growth periods and suddenly you realise you’ve recruited people and have no contracts or appraisals in place and no employee handbook! And no time to do the HR paperwork .. We can put the contracts and policies you need in place and make sure you are compliant and your team have the information they need to deliver what you’re expecting.

contracts of employment

Providing each of your employees with a contract of employment has many benefits to your business, saving you time, money and stress in the long term. Employees will be clearer on what their role, objectives, benefits and salary are and what your expectations are of them. And you will be well prepared for appraisals and other eventualities such as a resignation or performance issues.

Employee handbook

Your employee handbook is an efficient way of explaining rules and procedures which outline the business’ expectations for all of your employees, in one document. We can draft a bespoke handbook for you, covering your people, business and legal requirements. Saving you time from answering the same questions from current employees and giving you credibility and respect from new employees.


We work with a range of industries, as part of their management team. We have come across just about every HR problem a business can face and we are experts at finding a solution that is both practical and commercial – considering the impact on people and profits. We are an experienced HR consultancy and we can find the right outcome for you and your business. And we can recommend forward thinking people policies too.

Employing people should be something you can enjoy – it’s an achievement! Hartwell HR gives you the personal and friendly support to be a confident and effective leader of your team. We are a sounding board for expert advice, keeping you informed. And we can take everything off your hands, saving you the time and stress.

Find out about our services here and see how we can support you in delivering great HR .. so that you can concentrate on growing your business.

Disciplinary & performance issues

Employee disputes, poor performance and absence can be a significant drain to a small business and a disruption to team output and happiness. We can guide you on your options for managing the situation, support you through meetings and follow the relevant processes.

DIsmissals & redundancy

Getting this wrong can be costly, even if it’s just a procedural error. We can guide you through a legally compliant process, advise you of risks, develop proposals and provide the right documentation. We can also come on site to support you.

Maternity & Paternity

We can help you understand what you need to do as an employer when an employee informs you that they are pregnant or to become a father. We provide you with a policy and letters to make sure you understand their rights and that you’ve given all the correct information to your employee.

Flexible working

Now all employees with qualifying service can apply for flexible working, but sometimes and despite best efforts this doesn’t work for the business. We can guide you on the legal reasons you can refuse a flexible working request.

HR & employment related queries

Whatever your query, we are here to advise and support you on how to best manage your people to get the results you want.


We can advise on how, when and what to consult with your employees about when dealing with Transfer of Undertakings (Protection of Employment) regulations. Our advice is to get HR advice as early in the process as possible.


Effective recruitment needs a bespoke approach. We take the time to get to know you and your candidates, so we fully understand how to recruit the right people, with the right personality and skill-set, into the right roles for you.

Health & safety

Health and safety is a necessary part of any business and there are procedures you need to have in place to protect your employees. We can help you do this and communicate your policies to your team.


Reward schemes can increase the feel good factor with your employees by giving them savings on the money they spend on what’s important to them. We can give you access to retail and leisure discounts where members save on store purchases and loyalty card points. Lifestyle support services can also help your employees to relax more out of work, so they’ll be all the more refreshed for Monday morning!


DiSC is a personality profiling tool which has been used successfully within organisations to help people learn to work more effectively with others. Using personal insights into your team and reviewing their own behavioral strengths and challenges, participants in DiSC training can learn to work togehter more effectively.

What is disc profiling?

The DiSC profile is a non-judgemental tool used for discussion of people’s behavioral differences. A DiSC program consists of a series of questions used to produce a detailed report about personality and behavior.

How can it help me and my team?

The DiSC model provides a common language that people can use to better understand themselves and adapt their behaviors with others – within a work team, a sales relationship, a leadership position, or other relationships.

Case study


An independent service provider discovered that one of their staff members had not followed a business basic procedure for which they were employed to do. This action had left one of their major clients facing potential losses running into the several thousands of pounds. This client had as a result started looking at alternative service providers. The loss of this clients business would have a significant and severe impact on the Company.


“Lucy has proved to be a source of calm and informed knowledge in the complex world of HR and has helped us through a number of challenging situations. Without her help, we would have experienced a great deal of inconvenience and stress.”

John Townsley, HR Director
Irvine Commercial Insurance Brokers


Call for your free one hour consultation and we’ll advise you on your options

07769 658 075