Call us 01789 330245 or 07769 658075

Practical advice & support

HR for small to medium businesses

Working with you

Running a business can be exciting and rewarding, and also stressful and frustrating at times! You want to spend your time on growing your business, but find you are having to manage people issues or do HR related tasks instead? Whether it’s to answer a simple question quickly, or help solve a complex issue we can help. We’re experts in putting contracts of employment and handbooks in place, which reduces the likelihood of employee issues arising.

” Action is eloquence.. ”  William Shakespeare


Business demands and challenges can take over, especially during growth periods and suddenly you realise you’ve recruited people and have no employment contracts in place and no employee handbook. And, of course, neither the time or the expertise to get these sorted. We can put the contracts and policies you need in place and make sure you are compliant so that your team have the information they need to deliver what you’re expecting.

contracts of employment

Providing each of your employees with a contract of employment is not only a legal requirement, but has many benefits to your business, saving you time, money and stress in the long term. Employees will be clearer on what is expected of them, their role in the Company, and there will be no grey area concerning benefits and salary.  Your business will be significantly more protected with a contract of employment in place, and you will be well prepared for eventualities such as a resignation, absence or performance issues.

Employee handbook

Your employee handbook is an efficient way of explaining rules, policies and procedures and outlining business’ expectations for all of your employees, in one handy document. We will draft a bespoke handbook for you tailored to your businesses needs, covering your people, business and legal requirements. Saving you time by setting consistent expectations to all employees, providing them with a reference document for many queries and setting a tone of professionalism and credibility with new employees.


We work with a wide range of Companies across many different industries. We have come across just about every HR problem a business can face and we are experts at finding a solution that is both practical and commercial – considering the impact on people and profits.  We are an experienced HR consultancy and we work with you to find the right outcome for you and your business. And we can recommend forward thinking people policies too.

Hartwell HR gives you the local, personal and friendly support to be a confident and effective business owner and leader. We work with clients on forward thinking people related strategy, as well as dealing with and resolving people related problems.

Find out about our services here and see how we can support you in having a great HR infrastructure in place, so that you can concentrate on running your business.

Disciplinary & performance issues

Employee disputes, poor performance and absence are always a significant drain to managers time and costly disruption to any small business. We can guide you on your options for managing the situation, support you through meetings and follow the relevant processes.

DIsmissals & redundancy

Getting this wrong can be costly, even if it’s just a procedural error. We can guide you through a legally compliant process, advise you of risks, develop proposals and provide the right documentation. We can also help chair meetings.

Maternity & Paternity

We can help you understand what you need to do as an employer when an employee informs you that they are pregnant or to become a father. We provide you with a policy and letters to make sure you understand their rights and that you’ve given all the correct information to your employee.

Flexible working

All employees with qualifying service can apply for flexible working, but despite best efforts sometimes flexible working just doesn’t work for the business. We can guide you on the process you need to follow for considering flexible working requests and on what legal grounds it’s possible to refuse a flexible working request.

HR & employment related queries

Whatever your query – references, social media use, monitoring in the workplace, apprenticeships, rights to time off work – we are here to advise and support you on how to best manage your people to get the results you want.


We can advise on how, when and what to consult with your employees about when dealing with Transfer of Undertakings (Protection of Employment) regulations. TUPE consultation has strict time frames with costly penalties so call now and get HR advice as early in the process as possible.

Health & safety

Employee Benefits

Occupational Health

Team Building

Employee Engagement

Mediation Services


Management Development

Coaching and Leadership


DiSC is a personality profiling tool which has been used successfully within organisations to help people learn to work more effectively with others. Individuals who use the powerful insights gained through having a DiSC profile can review their own behavioural strengths and challenges.  DiSC profiling is a highly regarded tool that supports both individual and team development.

What is disc profiling?

The DiSC profile is a tool that provides insight into an individuals preferred style when interacting with others.  A DiSC profile comes from a series of online questions which are used to produce a detailed non-judgmental report about personality preferences and understanding how best to interact with other styles.

How can it help me and my team?

DiSC profiling is often used to enhance both individual and team development.  The DiSC model provides a common language that individuals and team members people can use to better understand themselves and adapt their behaviours and interactions with others – call now to chat through how this could help your team thrive.

Case study


An independent service provider discovered that one of their staff members had not followed a business basic procedure for which they were employed to do. This action had left one of their major clients facing potential losses running into the several thousands of pounds. This client had as a result started looking at alternative service providers. The loss of this clients business would have a significant and severe impact on the Company.


“Lucy has proved to be a source of calm and informed knowledge in the complex world of HR and has helped us through a number of challenging situations. Without her help, we would have experienced a great deal of inconvenience and stress.”

John Townsley, HR Director
Irvine Commercial Insurance Brokers


Call for your free one hour consultation and we’ll advise you on your options

01789 330245   or   07769 658 075